Terms and conditions

This is a translation for convenience. Only the German version is legally binding.

for the provision of apartments and studios at WH Aparthotel, An der Stadthalle 13,5, 97616 Bad Neustadt an der Saale (owner: Manfred Griebel).

§ 1 Scope

(1) These terms apply to contracts for the provision of apartments and studios for accommodation and all related services of WH Aparthotel (“we”). (2) Deviating terms of the guest apply only with our express consent in text form. Individual agreements, e.g. in an offer for a long stay, take precedence.

§ 2 Conclusion of contract

(1) Enquiries via the website, e-mail or phone are non-binding. The contract is concluded when we confirm the booking in text form or accept the guest's offer. (2) If a third party books for the guest (e.g. an employer), it is jointly liable with the guest unless otherwise agreed.

§ 3 Services and prices

(1) We provide the booked apartment or studio in the agreed category. A specific unit is only owed if expressly confirmed. (2) The agreed prices apply and include statutory VAT. Additional services such as kitchen equipment, kitchen use in Haus Manfred or use of washing machine and dryer are charged separately where marked as chargeable. (3) Weekly and monthly rates apply to the agreed length of stay. Cleaning takes place to the agreed extent, for long stays usually every two weeks.

§ 4 Arrival, check-in and departure

(1) The unit is available from 3 pm on the day of arrival. (2) Check-in for Haus Manfred is digital (door opening by mobile phone or self-programmed room card); for Haus Oskar and Haus Adele at the reception of Hotel Residenz (Hotel Residenz, An der Stadthalle 5, 97616 Bad Neustadt) during its opening hours. (3) On departure the unit must be vacated by 11 am and keys or cards returned. For later vacating without agreement we may charge 50 % of the agreed daily rate until 6 pm and 100 % thereafter; the guest may prove that less damage occurred.

§ 5 Payment

(1) We may request a reasonable advance payment or security, e.g. a credit card guarantee. (2) Invoices are payable without deduction within seven days of receipt. For stays of four weeks or more we may issue interim invoices.

§ 6 Cancellation and no-show by the guest

(1) The free cancellation period depends on the rate agreed at booking: Flexible rate – free cancellation until 6 pm on the day of arrival; Standard rate – until 6 pm three days before arrival; Early-booking rate – until 14 days before arrival; Last-minute rate – free cancellation is not possible. If no rate has been agreed, the Standard rate applies. Cancellation must be made in text form. (2) In case of later cancellation or no-show, we charge 100 % of the agreed total price. Income from re-letting the unit and saved expenses are credited; the guest may prove that no damage or substantially less damage occurred. (3) For long stays the cancellation and termination rules of the offer take precedence.

§ 7 Withdrawal by us

We may withdraw for objectively justified reasons, in particular if an agreed advance payment or security is not made in time, if force majeure or other circumstances beyond our control make performance impossible, or if the booking was made with misleading information. Payments already made will be refunded unless attributable to services rendered.

§ 8 Guest obligations

(1) The guest treats the unit and its furnishings with care and reports damage without delay; the unit may only be used by the agreed number of persons. (2) Dogs are only permitted in designated units and by prior arrangement. (3) Costs of replacing lost or damaged keys or room cards for which the guest is responsible will be charged.

§ 9 Liability

(1) We are liable without limitation for injury to life, body or health and for other damage based on intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents. (2) For slightly negligent breach of an essential contractual obligation, liability is limited to foreseeable damage typical for the contract; otherwise liability for slight negligence is excluded. (3) Liability for items brought in by the guest follows the statutory provisions (§§ 701 et seq. German Civil Code). (4) Parking spaces do not constitute a safekeeping contract.

§ 10 Final provisions

(1) Place of performance and payment is Bad Neustadt an der Saale; German law applies. (2) If the guest is a merchant or a legal entity under public law, the exclusive place of jurisdiction is Bad Neustadt an der Saale. (3) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. (4) Should individual provisions be invalid, the remaining provisions remain unaffected; statutory provisions apply.

Last updated: 5 November 2026